Concise, helpful, and well-organized, this is strongly recommended reading for those interested in learning to verbally de-escalate violence. “Your reactions to conflict are... Read More

Miller and Kane show how techniques of handling potentially violent individuals can apply to a range of real situations. Whether dealing with a belligerent drunk at a bar or... Read More

This exceptional book opens with a black and white photograph of a bathroom with a swirl of sticky-looking muck on the floor and a few droplets splattered across the side of the... Read More